bljl Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern the relationship between bljl ("we", "us", "the Company", "the Platform") and any individual ("you", "the Player", "the User") who accesses, registers on, or uses any service provided through the bljl website located at bljl.io and any associated subdomains or mobile-optimised versions thereof.

bljl operates an online casino and sports betting platform offering casino games, live dealer games, sports betting markets including cricket, poker, slots, and other interactive gaming products to eligible players. These Terms apply to all products and services available on the bljl platform, including but not limited to game play, deposits, withdrawals, bonus participation, and customer support interactions.

These Terms should be read in conjunction with the bljl Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bljl. In the event of any conflict between these Terms and any specific product or promotional terms, the specific terms shall prevail in relation to that product or promotion only.

2. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Account" means the personal account registered by a Player on the bljl platform through which the Player accesses games, manages funds, and uses platform features.
• "Balance" means the total funds held in a Player's bljl Account at any given time, including real-money funds and any bonus funds separately designated as such.
• "Bonus Funds" means any promotional credits, free bet credits, or wagering incentives credited to a Player's Account as part of a bljl promotion, which are subject to specific wagering requirements before withdrawal.
• "Real Money Funds" means funds deposited directly by the Player via a supported payment method that are available for wagering and withdrawal subject to these Terms.
• "Platform" means the bljl website at bljl.io, including all game content, betting markets, account management tools, payment interfaces, and customer support systems accessible through that domain.
• "Services" means all gaming, betting, promotional, and support services made available to registered Players through the Platform.
• "Verification Documents" means identity documents, proof of address documents, and payment method verification materials that bljl may request from a Player as part of the account verification process.

3. Eligibility

Access to and use of the bljl platform is subject to the following eligibility requirements, which must be satisfied at all times during your use of the Services:

• You must be at least 21 years of age. Persons under the age of 21 are strictly prohibited from registering, depositing, or participating in any game or betting activity on the bljl platform.
• You must be accessing the platform from a jurisdiction where online gambling is not prohibited under the laws applicable to you. It is your sole responsibility to determine whether your use of the platform is lawful in your jurisdiction.
• You must not be subject to any self-exclusion order or cooling-off period currently in effect on your bljl account or any other gambling platform with which bljl has a data-sharing arrangement.
• You must be acting on your own behalf as a private individual and not as an agent, employee, or representative of any other person or corporate entity.
• You must not be registered on any national or international self-exclusion register that would prohibit your access to gambling services.

bljl reserves the right to request proof of eligibility at any time. If a Player is found to have registered or used the platform in breach of any eligibility requirement, bljl may immediately close the account, void any outstanding bets or game rounds, and withhold or return deposits at its discretion in accordance with applicable law.

4. Account Registration

To use the bljl platform for real-money gaming and betting, you must register a personal account. The following conditions apply to account registration and ongoing account maintenance:

4.1 One Account Per Player

Each individual Player is permitted to hold only one registered account on the bljl platform. Holding multiple accounts — whether in your own name, under aliases, or in combination with other persons — constitutes a material breach of these Terms. Any duplicate accounts identified by bljl will be closed, and any funds held in those accounts may be forfeited.

4.2 Accurate Information

You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, email address, and mobile phone number. You must promptly update your account information if any details change. bljl is not liable for any loss arising from your failure to maintain accurate account information.

4.3 Account Credentials

You are solely responsible for maintaining the security and confidentiality of your bljl login credentials, including your username and password. You must not share your credentials with any other person. bljl will never contact you to request your password. If you suspect that your account credentials have been compromised, you must contact bljl support immediately and change your password via the account settings.

4.4 Account Closure by Player

You may request closure of your bljl account at any time by contacting our support team. Before closure, any pending withdrawals will be processed in the normal course. Accounts closed at the Player's request may be reopened subject to identity verification and a review period.

5. Identity Verification

bljl operates a Know Your Customer ("KYC") process in accordance with its obligations to prevent fraud, money laundering, and underage access to gambling. As part of this process, bljl may request the following at any stage of your account lifecycle:

• A copy of a government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of your current residential address dated within the last three months (utility bill, bank statement, or official correspondence).
• Verification of the payment method(s) used to fund your account (screenshot or confirmation from bKash, Nagad, Rocket, Upay, or bank account matching the registered account holder name).
• A selfie photograph holding your identification document, where requested.

Until verification is complete, bljl reserves the right to restrict account functionality, including placing holds on withdrawal requests. All documents submitted are handled in accordance with the bljl Privacy Policy. Submission of false, altered, or fraudulent verification documents will result in permanent account closure, forfeiture of all funds, and may be referred to relevant authorities.

6. Deposits & Withdrawals

6.1 Supported Payment Methods

bljl currently supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, and selected Bangladeshi bank transfers. All transactions are denominated in Bangladeshi Taka (BDT, ৳). bljl does not accept deposits in foreign currencies. Transactions are processed at the exchange rate or face value of the supported method at the time of the transaction.

6.2 Minimum and Maximum Limits

Minimum and maximum transaction limits apply to all deposit and withdrawal methods. These limits are displayed within the Cashier section of your bljl account and may be updated from time to time. bljl reserves the right to apply additional transaction limits at the individual account level based on account verification status or risk assessment.

6.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your bljl account balance instantly or within a few minutes of the transaction being confirmed by the payment provider. bljl is not responsible for delays caused by the payment provider's own systems or network outages.

6.4 Withdrawal Processing

Withdrawal requests are subject to identity verification being complete on your account. Once approved, withdrawals are processed to the same payment method used for deposit wherever operationally possible. bljl aims to process approved withdrawal requests within 24 to 72 hours. Processing times may vary based on the payment method and any additional verification steps required.

6.5 Fees

bljl does not charge fees on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, your bank, etc.) may apply their own transaction fees. bljl is not responsible for any fees charged by third-party payment providers.

6.6 Source of Funds

By depositing funds into your bljl account, you confirm that the funds are legitimately yours and are not derived from any criminal activity. bljl reserves the right to request source-of-funds documentation for large transactions or in cases where unusual deposit patterns are identified.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, reload promotions, and other promotional incentives offered by bljl are subject to specific terms that accompany each promotion. These specific terms include wagering requirements, minimum qualifying deposit amounts, eligible games, time limits for use, and maximum withdrawal amounts derived from bonus play. Players must read the specific terms of each promotion before opting in.

7.2 Wagering Requirements

Bonus funds credited to your account are not immediately withdrawable. They must be wagered a specified number of times (the "wagering requirement") before the resulting balance becomes eligible for withdrawal. The applicable wagering requirement is stated in the specific terms of each promotion. Wagering contributions from different game types may vary — slot games typically contribute 100% toward wagering requirements, while live casino, table games, and sports betting may contribute at a lower percentage or not at all.

7.3 Bonus Abuse

bljl reserves the right to cancel any bonus, withhold any winnings derived from a bonus, and close an account if bljl has reasonable grounds to believe that a Player has misused, abused, or attempted to exploit any promotional offer. Examples of bonus abuse include but are not limited to: registering multiple accounts to claim the same promotion more than once, using a bonus in combination with low-variance betting patterns specifically designed to meet wagering requirements with minimal risk, and colluding with other Players to exploit a promotion.

7.4 Promotional Variations

bljl runs seasonal and event-based promotions aligned with key moments in the Bangladesh sporting and cultural calendar, including BPL season, IPL, T20 World Cup events, Eid, and Pohela Boishakh. All such promotions are subject to these general bonus terms in addition to any specific terms published at the time of the promotion. Past promotions do not create any entitlement to future promotions of the same type or value.

8. Gaming Rules

All games available on the bljl platform are governed by the rules of the respective game as defined by the game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). By participating in any game, you agree to abide by the rules of that game as displayed within the game interface.

All casino game outcomes are determined by certified random number generators that have been independently tested and verified for fairness. bljl does not manipulate game outcomes. In the event of a technical malfunction during a game round, the affected round will be treated as void and any stakes placed will be returned to the Player's account balance. No claims for projected winnings from a void round will be accepted.

For sports betting markets including cricket (BPL, IPL, T20, ICC events, Bangladesh Tigers internationals), bets are settled in accordance with the official result as confirmed by the relevant sporting authority. In the event of a match being abandoned, postponed, or cancelled, bljl's specific sports betting rules governing that event type will apply. These rules are available in the Sports Betting section of your account.

9. Prohibited Conduct

The following conduct is strictly prohibited on the bljl platform. Engaging in any of the following may result in immediate account suspension or permanent closure, forfeiture of account balance, and reporting to relevant authorities where legally required:

• Registering more than one account, whether under your own name or using aliases, third-party identities, or false information.
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human mechanism to interact with the platform, place bets, or participate in games.
• Exploiting software errors, game bugs, or vulnerabilities in the platform's systems. Any winnings resulting from a software error are void and will be reversed.
• Colluding with other Players in poker, live casino games, or sports betting to gain an unfair advantage.
• Engaging in any form of money laundering, including using the bljl platform to deposit, layer, or withdraw funds derived from criminal activity.
• Engaging in fraudulent chargebacks or payment reversals after funds have been used for gaming activity on the platform.
• Threatening, abusing, or harassing bljl staff or other Players through any communication channel.
• Allowing any other person to access or use your account, or accessing or using another Player's account.
• Misrepresenting your identity, age, or location in order to access the platform in violation of eligibility requirements.

10. Intellectual Property

All content on the bljl platform, including but not limited to the bljl brand name and logo, website design and layout, game interfaces, graphics, text, software, and promotional materials, is owned by or licensed to bljl and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gaming purposes only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any bljl content without the prior written consent of bljl. Scraping, data mining, or systematically extracting data from the platform by automated means is strictly prohibited.

11. Privacy & Data

bljl collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at bljl.io/privacy-policy. By registering on the platform, you consent to the collection and use of your personal data as described in the Privacy Policy. Key points include:

• Personal data is collected for account management, identity verification, fraud prevention, regulatory compliance, and service improvement purposes.
• bljl uses SSL encryption across all platform pages to protect data in transit between your device and our servers.
• bljl does not sell your personal data to third parties. Data may be shared with payment processors, KYC verification partners, and game providers to the extent necessary to deliver services.
• You have the right to request access to, correction of, or deletion of your personal data held by bljl, subject to legal retention obligations. Requests should be directed to [email protected].

12. Responsible Gaming

bljl is committed to promoting responsible gaming practices. We recognise that while the vast majority of Players enjoy gaming as a form of entertainment, a minority may develop problematic gambling behaviours. bljl provides the following tools to help Players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit into your bljl account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each gaming session. When the limit is reached, your session will end and you will be logged out automatically.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period. Once the limit is reached, further real-money play is suspended until the period resets.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. Self-exclusion periods cannot be reversed once activated and range from 30 days to permanent exclusion. During any self-exclusion period, bljl will not send promotional communications to the excluded account.

If you feel that gambling is negatively affecting your life, finances, or relationships, we strongly encourage you to contact our 24/7 support team, activate the self-exclusion tool immediately, and seek assistance from professional problem gambling support services. All responsible gaming tools are available directly within your bljl account settings at no charge.

13. Limitation of Liability

To the fullest extent permitted by applicable law, bljl's total aggregate liability to any Player arising out of or in connection with these Terms or the use of the platform shall not exceed the total amount of real-money funds deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim.

bljl is not liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if bljl has been advised of the possibility of such damages. bljl does not guarantee uninterrupted or error-free access to the platform and accepts no liability for temporary platform unavailability caused by maintenance, technical failure, or circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes liability for death or personal injury caused by bljl's negligence, fraud, or any other liability that cannot be excluded under applicable law.

14. Amendments to These Terms

bljl reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, bljl will notify registered Players via email to the address registered on their account and/or via a notice posted on the platform. The updated Terms will take effect on the date specified in the notice, which will not be less than 7 days from the date of notification except where changes are required immediately for legal or regulatory reasons.

Your continued use of the bljl platform after the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to any amendment, you must stop using the platform and may request account closure as described in Section 4.4.

15. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the principles of general commercial law applicable in the context of online gaming services. Any disputes arising between you and bljl that cannot be resolved through the bljl customer support process should be escalated in writing to [email protected] for formal review.

bljl operates as a safe and reliable online gaming platform. We do not make representations about the legality of online gambling in any specific jurisdiction, and it is your responsibility to ensure that your use of the platform complies with the laws applicable to you in your location.

16. Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact the bljl support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your logged-in bljl account
• Support Hours: 24 hours a day, 7 days a week, 365 days a year including all Bangladeshi public holidays

For responsible gaming concerns or requests to activate self-exclusion tools, please contact support directly and specifically identify your request as a responsible gaming matter so that it is handled by our dedicated player welfare team.